Orders may be paid by check or money
order. We can also accept credit cards through PayPal. Please contact us if you experience
All orders must be paid in full prior to
For large custom orders a 1/3 non-refundable
deposit is required to cover the cost of materials. The second 1/3 is due
when your order is half completed and the final 1/3 is payable prior to
How soon can I expect my items to
Your order will be on its way to you as soon
as possible but probably not immediately. (That's what your local hardware store
Because nearly all of our production is
custom or semi custom work, we have very little "in stock" inventory.
Your order will be made specifically for you in most cases.
Orders are queued as they reach us. Depending
on what projects we are already working on, the time it takes
to complete and ship your order may vary greatly, ranging from as little as
two weeks to as long as eight weeks. In some instances orders may take
even longer. Remember that you are receiving a one-of-a-kind handmade
item. Please be patient and we will get your order out to you as soon as we can.
If your need is urgent, please drop us an email and we will see what we can
Generally there is a 2 -
4 week lead time. However due to high demand early this year, a
current wait of 4 - 6 weeks is expected.
Due to the variety of items we
sell and the generally heavy nature of iron work, shipping is calculated based on
the heavier items. Sometimes this causes the automatic shipping
calculator to overcharge for shipping. If this occurs, we will refund
International order will be billed separately
for the additional shipping costs.
Standard items are priced at a fixed retail
rate. I do not offer any wholesale discounts.
Please contact us for shipping estimates on
your order. Iron is heavy and it is hard to include accurate information on the website.
Custom orders are priced at the following rates:
Hourly Shop Rate ------------------------
$100.00 / hr
Materials ------------------- $ value of materials used
Design Rate* --------------------------------50.00 / hr
*Design fee equal to 5% of final cost deducted from final order.
In other words, for each $1,000, one hour of design time will
be deducted from the final.
All designs remain the property of Black Bear